Handling Policy

Handling Period

Orders placed with Stellar typically depart Stellar's facility the following business day at 4PM EDT. Customers are encouraged to monitor their email inbox for notifications on their order's progress. See Stellar's shipping policy for information about cut-off times.

Issues

If Stellar experiences an issue fulfilling an order, the purchaser will be notified immediately through the email address or phone number submitted with the order. Most issues can be resolved before the departure cut-off if the notified customer responds at least an hour prior to the cut-off time. Some issues may result in Stellar cancelling the order and refunding payment. See the cancellation policy for more information.

Common Issues

• Missing or incorrect details from the customer provided shipping address.
• Insufficient Stock
• Error processing order payment

Contact Us

Any questions regarding Stellar's policies can be directed to help@stellar.miami. Expect a response within 1-2 business days.

Policy Changes

Stellar may choose to update its policies at any time. An "effective at" date will be posted underneath the header of all policy pages and will indicate when the policies were published.