Privacy Policy

Information We Collect

Stellar collects the following personal information from users:

Email Address

A user's email address is collected during the checkout process and is only recorded in Stellar's database once a checkout is completed. Stellar collects email addresses to send order notifications and as a means of contact in the unlikely event that there is an issue with a user's order.

Phone Number

Stellar does not require users to provide their phone number to complete the checkout process, but they can choose to do so at their discretion during the checkout process. A user's phone number will only recorded in our database if a checkout is complete. We use phone numbers as a means of quick communication with a user in the unlikely event that there is an issue with their order.

Shipping Address

A user's shipping address is required to complete the checkout process. This information is collected during the checkout process and will only be recorded into Stellar's database once the checkout process is complete. Stellar uses a user's shipping address to generate shipping labels and deliver ordered products.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except for the following purposes:

Shipping and Fulfillment

To generate shipping labels and deliver ordered products, the address provided by a user during the checkout process is shared with Stellar's logistics partner Ship Station and by extension the chosen courier for a given shipment.

Payment Processing

Stellar's uses Stripe's payment gateway to accept all of the payment methods offered in the checkout process.

Email Address

During the checkout process, a user's provided email address is supplied to Stripe to verify a user's payment method.

Credit Card Details

During the checkout process, a user is required to submit payment information to complete the checkout and place an order. The form a user is provided to submit their payment during the checkout process is entirely hosted by Stripe. A users payment information is never entered into, collected by, or stored by Stellar's website or database. Stellar does not request that Stripe retain payment or other personal information provided by a user.

Your Rights

User information is only collected when an order is placed with Stellar. Any user who has placed an order with Stellar has the right to:

Access Their Data

A user can request a record of all of their personal information held by Stellar's database be sent electronically to the email address submitted with their most recent order with Stellar. A request can be submitted via email to help@stellar.miami. The user should expect a response to their request email thread within 1-2 business days.

Update Their Data

A user can update their personal information in Stellar's database at any time after an order has been placed with Stellar. A request can be submitted via email to help@stellar.miami. The user should expect a response to their request email thread within 1-2 business days.

Delete Their Data

A user can remove their personal information in Stellar's database at any time after an order has been placed with Stellar. It should be noted that any orders that are unshipped, when a data removal request has been received by Stellar, will be cancelled for lack of critical details to fulfill the order. A request can be submitted via email to help@stellar.miami. The user should expect a response to their request email thread within 1-2 business days.

Data Retention

Stellar retains the personal information provided by users for an indefinite period. Stellar reserves the right to delete personal user information from its database at any time so long as that personal information is not required to fulfill an order.

Contact Us

Any questions regarding Stellar's policies can be directed to help@stellar.miami. Expect a response within 1-2 business days.

Policy Changes

Stellar may choose to update its policies at any time. An "effective at" date will be posted underneath the header of all policy pages and will indicate when the policies were published.