Shipping Policy

Service Area

Stellar currently ships to all 50 United States. Stellar, regretfully, does not ship to the United State's outlying territories.

Free Shipping

All orders placed with Stellar to be delivered within its service area are eligible for free shipping. The courier to fulfill the shipment will be chosen at Stellars discretion. Shipping speed may vary.

APO/MPO

Stellar does not natively support APO and MPO destinations, but is adding support soon. Until support is added, customers requiring APO and MPO deliveries are encouraged to send an email to help@stellar.miami to request an accommodation.

Preferred Couriers

Stellar's preferred couriers are FedEx and USPS. Customers are welcome to specifically request Stellar ship their orders with FedEx or USPS before their order shipment has departed Stellar's facility. If a specific courier is not requested, Stellar will ship with either courier at its discretion.

Signature Service

Orders with a subtotal of $350 or more will be shipped with signature service. A signature from a person at the order shipment's delivery address will be required for the courier to release the shipment.

Shipping Accomodations

If a customer requires an specific accommodation not mentioned in Stellar's policies, they are encouraged send a request outlining their requirements to help@stellar.miami.

Failure to Deliver

In the event that a courier is unable to successfully deliver an order shipment, Stellar will refund the affected order once the shipment has returned to Stellar's shipping facility.

Courier Issues

If an order shipment is damaged, misdelivered, or otherwise mishandled by a courier, customers are asked to request Stellar open a claim on their behalf by sending an email to help@stellar.miami with "shipment claim" in the subject line. Courier claims typically resolve within 5-7 business days. Refunds or replacements for misdelivered items will be issued at Stellar's discretion based on the outcome of the courier claim.

Tracking Information

Once an order has been assigned a shipment, its details, including the tracking number and courier, will be sent to the email address submitted at checkout. To protect customer privacy, Stellar will not share an order's shipment information over the phone, but the tracking number can be requested from help@stellar.miami by the email address submitted at checkout. An order shipment's progress can be tracked on the shipment courer's website. Track USPS - Track Fedex

Shipping Cut-off

Most orders placed with Stellar are shipped the following business day. Orders placed before 11 A.M. EDT on a given business day are assigned a shipment that same day. Orders placed after the cut-off will be assigned a shipment the following business day. If an issue arises with an order placed with Stellar and the issue is resolved before 4 P.M. EDT, the order will depart Stellar's facility that day. See the handling policy for information about how order issues are resolved by Stellar.

Contact Us

Any questions regarding Stellar's policies can be directed to help@stellar.miami. Expect a response within 1-2 business days.

Policy Changes

Stellar may choose to update its policies at any time. An "effective at" date will be posted underneath the header of all policy pages and will indicate when the policies were published.